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Cancellations & Returns

Orders may not be cancelled. However, they may be returned, but our standard return policy will apply.

You can return your order to to us for store credit or a refund if Northern Lights receives the returned merchandise within 15 days of receipt and merchandise must be in unused condition. Merchandise must include all hardware, instructions and/or any accessories that may have come in its original packaging. Please note that restocking charges may apply.

Return Shipping/Exchanges

Original shipping charges are non-refundable. Please include a copy of your invoice with your contact information. Return processing takes 2-3 weeks, depending on the time of year. If you wish to purchase another item, Northern Lights & Trees will send you a store credit that you can use to place a new order.

Please use a traceable method of delivery to ensure a safe and documented delivery to the following address:

Northern Lights & Trees
Attn: Returns
PO Box 50373
Sparks, NV 89435

Troubleshooting

Please inspect your item upon receipt and report all problems must be reported to us within 7 days of receiving your order. We will work with you to find the best solution to the problem. Returns will not be accepted after the stated time frame. Item(s) that break after normal use might still be under its manufacturer’s warranty. Northern Lights is not the manufacturer; any warranty will be honored by the manufacturer.

Non-Returnable Items

The following items are non-returnable under any circumstances:
Christmas Trees
Non- Lighted Garlands
Wreathes

Contact Us

Email: [email protected]
Phone: (775) 352-7472

Business hours are from 8:30 a.m. – 4:00 p.m. PDT/PST, Monday – Friday, excluding holidays

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